A. General Return & Exchange Policy
To be eligible for return the item(s) must meet the following criteria:
You have 14 calendar days to return the item for a full refund from the date you received it.
a) To be eligible for a return, your item must be unused, in the same condition that you received it.
b) Your return must be in the original packaging.
c) Your item needs to have a receipt or a proof of purchase.
d) All claims must be initiated by email within 7 days from the delivered date.
e) A 15% restocking fee will be charged for all items returned unless the return is a result of an error made by our department.
f) Returns will be processed within 5 business days and credits will be applied to your account.
1) Non-Clothing, Non-Supplement Items:
The item(s) must be in their original condition and have no retail marking or stickers.
2) Clothing Items & Phone Cases
a. All return items must be in its original condition which means the products cannot be worn, washed, or tampered in any way.
b. All returned items that have been tampered with, such as stains and/or smell, and are not re-sellable are subject to a 20% restocking fee.
c. We will issue you a separate invoice if we need to charge you for a restocking fee.
d. Damage on all phone cases must be reported within 48 hours of delivery in order to receive a refund. We WILL NOT be responsible for any defect or damage reported after the 21 day period.
e. If you request a refund, the original price you paid minus the shipping charges will be credited back to your account AFTER we receive the item back and have confirmed that all return conditions have been met. All refunds will be issued in the form of which the original payment was made, and it may take up to 1-2 billing cycles for the funds to appear in your account depending on your financial institution.
f. All custom orders are non-returnable and non-refundable, so make sure all the options you choose and the info you provide are accurate prior to purchasing our product. We do not modify, alter, or crop your image—all customer orders are processed as is—please make sure to submit your image in high resolution and carefully choose the image size and location. Any claims for misprinted, damaged, and/or defective products must be reported within 12 hours after the product has been received. For delivery failure, all claims must be submitted no later than 21 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
* Wrong Address: When your order gets returned to us due to insufficient address provided by you, you will be liable for reshipment costs once we confirm a new/updated address with you.
*Unclaimed: When your order gets unclaimed and returned to us, you will be liable for a reshipment to you.
3) Vitamin Supplement
We offer 100% return from any customer if not satisfied with our product within 14 calendar days from the date of purchase.
RETURN REQUEST PROCEDURE
To initiate a “Return Item” request for the product(s) you’re unhappy with, you will need to fill out our Return Merchandise Authorization (RMA) Form here: RMA Form
We will then process your request and provide you with a return label or return address details. You must ship the product(s) back at your own expense. Please provide us the tracking code so that we can track the delivery.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
1. The 1 Hour Workweek will notify you if any credit for partial or full outbound shipping costs will be included with your claim refund depending on the type of claim and number of items claimed vs number of items ordered. For example, if one item out of ten is received damaged there is no partial shipping reimbursement. If one item is received damaged in a one item order, there is full outbound shipping reimbursement.
2. Types of Claims
a. Shortage – Claims for products billed but not received are subject to review and verification by our Inventory Control department.
b. Mis-Picks – Claims for wrong product shipped are to subject to review by our Inventory Control department. The UPC number from the item received is required. The 1-Hour Workweek will notify you if a UPS call tag will be issued for the wrong item(s) received for return shipment at our expense.
c. Buyer’s Remorse – Returns due to buyer’s remorse (where you change your mind) are to be issued an Return Merchandise Authorization (“RMA”) approval number and instructions upon receipt of request. Instructions on how to return will be sent with the RMA number. You are responsible for cost to ship items back to our warehouse. You are subject to a 15% restocking fee. RMA numbers expire if the return is not received at the designated warehouse within 15 days of issuance. Where an RMA has expired, no credit will be issued to you. Any return Product that arrives used, opened or in poor condition will not be entitled to a refund. All buyer’s remorse returns must be received undamaged, in the original packaging and able to be re-sold.
d. Undelivered Packages – The 1-Hour Workweek will issue a refund for lost in transit shipments that are not delivered to the final destination. The 1-Hour Workweek will not issue a refund for packages where a delivery confirmation has been received from the shipping carrier. We do not utilize Signature Delivery service option.
e. Expired Inventory – All claims for expired inventory must be accompanied with the Expiration Date. The 1-Hour Workweek will not issue a refund for expired merchandise if the order was shipped within 30 or more days from the “best by” date.
f. Damaged Claims – All damage claims must be accompanied by digital photograph and details describing the damage.
g. Manufacturer Defects – The 1-Hour Workweek will issue a refund for a defect claim such as a missing safety seal or no label. Quality complaints due to taste, touch or smell should be reported for a warranty claim.
h. Product Image Not Matching Product – The 1-Hour Workweek is not responsible for new product labeling where the image in the product feed or ordering portal is not the exact version you receive. If the UPC number is kept the same then no significant changes to the product have been made and no claim will be honored.
i. Melt – The 1-Hour Workweek is not responsible for products that may melt in transit such as, but not limited to, chocolate bars or gummy vitamins. We do not ship with ice packs or any special packaging to cool the products in transit. You are advised to not buy any items that are prone to melting in transit in the summer months.