Shipping, Returns, Refunds
A. How Does Return/Refund Process Work:
These are the steps for return/refund:
- Provide us the reason for returning the product with the order number.
- Email us at firstname.lastname@example.org- so that we can alert the supplier about an incoming product!
- Return the product back to the address on the package (this will be the supplier’s address).
- As soon as the package arrives to the supplier, we will process the refund to your account.
- In case of a damaged product or a wrong product, we will refund you immediately, or send a replacement product- as per your wishes.
- Occasionally, we do not even require the product to be shipped back, since we want to minimize your effort by your customer. However, some suppliers require the product back. In such a case, we will provide the shipping label, so that the product can be shipped back without any loss to you. You can simply contact us, and provide us a picture of the damaged product- since that is very helpful, and we will take it forward.
To be eligible for return the item(s) must meet the following criteria:
You have 14 calendar days to return the item for a full refund from the date you received it.
a) To be eligible for a return, your item must be unused, in the same condition that you received it.
b) Your return must be in the original packaging.
c) Your item needs to have a receipt or a proof of purchase.
d) All claims must be initiated by email at email@example.com within 10 days of delivery.
1) Non-Clothing, Non-Supplement Items:
The item(s) must be in their original condition and have no retail marking or stickers.
2) Clothing Items & Phone Cases
a. All return items must be in its original condition which means the products cannot be worn, washed, or tampered in any way.
b. All returned items that have been tampered with, such as stains and/or smell, and are not re-sellable are subject to a 20% restocking fee.
c. Damage on all phone cases must be reported within 48 hours of delivery in order to receive a refund. We WILL NOT be responsible for any defect or damage reported after the 10 day period.
d. If you request a refund, the original price you paid will be credited back to your account AFTER we receive the item back and have confirmed that all return conditions have been met. All refunds will be issued in the form of which the original payment was made, and it may take up to 1-2 billing cycles for the funds to appear in your account depending on your financial institution.
3) Vitamin Supplement
We offer 100% return from any customer if not satisfied with our product within 14 calendar days from the date of purchase.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.